User Testing and Improvments
Between our first prototype/design to the final product, we conducted a total of 20 user testings. Our test group included a diverse pool of students, from those who are regular users of the school printers to those who have never used it before. Here are some of our major changes/pivots during the iteration phase:
Personalization & modern design
The decision to replace multiple buttons with a single button accompanied by explanatory text enhances the user by simplifying interactions, reducing cognitive load, and providing more clarity.
Additionally, we introduced a more personalized touch to the top of the screen design by incorporating students' names, making the overall design less static and more reader-friendly.
Simplifying navigation & adding more progress indicators
At first, users could only select a document to use the navigation to change the print setting, delete, or preview. After testing, users thought that although it was organized, it was still very tedious.
More indications, such as a pop-up, was added to notify user when all their documents were done processing and instructs them to move on to the next step.
Prioritizing features: Creating a Profile Page
We realized that print history should be a sub-page on the profile tab because there are not a lot of use cases unless users see a discrepancy with their print funding. Creating a profile page also allowed us to add additional features such as sharing prints and request to recharge balance.
We also changed the wording/icons and placement of the navigations menu for easier understanding.
